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Carnival UK’s customer Care programme wins recognition

Carnival UK has been rewarded for going the extra mile in helping passengers and crew when things don't go according to plan.

Its customer care and communications manager Andrew Baldwin was presented with The Penny Akam Unsung Hero in Travel award at the Travel Weekly Globe Awards ceremony in London on Wednesday evening.

The award was in recognition of the innovative customer Care programme he set up, designed and implemented to support customers and crew in times of difficulty.

P&O Cruises was also named Favourite Cruise Company for the fifth year running. This award was voted for by readers of the Daily Mail and the Mail on Sunday and was presented at a ceremony at the Grosvenor House Hotel in London.

P&O Cruises managing director, Carol Marlow, said: “We are all so proud of Andrew for being named the ‘unsung hero’ – our Care programme was implemented to ensure that we provide the best possible service to our customers in the times that they need us most.

“With more than 30,000 passengers and crew on our ships at any one time, it is inevitable that sometimes things don’t go as planned. Whether this is an accident on shore or a family illness at home, the Care team provides the support and assistance needed in these situations.

“We are also delighted to have been chosen as favourite cruise company for the fifth year running – this shows that we are really getting it right and giving our customers exactly what they want.”